In a groundbreaking move set to reshape enterprise AI and customer experience, LivePerson has announced an expanded strategic partnership with Google Cloud, designed to deeply embed Google’s advanced artificial intelligence capabilities—including cutting-edge large language models—into LivePerson’s Connected Experience Platform.
The collaboration is a bold step toward delivering intelligent, human-like, and highly personalized customer interactions at scale. By harnessing Google Cloud’s AI prowess, LivePerson aims to usher in a new generation of digital customer experiences defined by anticipatory service, deep personalization, and real-time adaptability.
“Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience,” said John Sabino, CEO of LivePerson. “We’re empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale.”
A New Era of Intelligent Experiences
The enhanced partnership introduces several key capabilities that will allow brands to deliver next-level support and insights:
- Conversational Automation with Gemini 2.5: LivePerson will leverage Google’s Gemini 2.5 model to automate nuanced, multi-turn conversations—boosting self-service efficiency while freeing human agents for more strategic work.
- Real-time Agent Assist: Contact center agents will benefit from immediate AI-powered insights, including context-driven response suggestions, enabling faster, more accurate, and on-brand interactions.
- Customer Journey Optimization: The integration allows enterprises to combine LivePerson’s rich conversational data with AI models to map sentiment and behavior, dynamically shaping the customer journey.
- Embedded LLM Gateway: Thanks to native Vertex AI integration, brands can connect to the right large language model for the right task—securely and at scale.
- AI Agent Blueprints: Businesses can launch and iterate on AI-powered autonomous agents without writing code, accelerating deployment and innovation.
- AI Guardrails for Governance: Enterprise-grade oversight ensures safety, transparency, and accountability—making it easier for companies to adopt AI responsibly.
“Embedding Google Cloud’s AI directly within the LivePerson platform will empower businesses to resolve customer inquiries faster and deliver personalized support,” said Granville Valentine, Managing Director, AI GTM at Google Cloud. “This partnership helps teams solve complex issues with speed and precision, enhancing both satisfaction and loyalty.”
Marketplace Integration and Global Reach
As part of the partnership, LivePerson’s Connected Experience Platform will debut on Google Cloud Marketplace this quarter. The expanded integration brings not only technical advancements but also joint go-to-market strategies, co-selling opportunities, and collaborative marketing campaigns—all aimed at helping businesses across the globe reimagine what’s possible with AI.
With this move, LivePerson doubles down on its position as a global leader in conversational AI and trusted enterprise transformation.
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