OpenTable is changing the reservation game—again. The global restaurant tech leader has officially launched Concierge, a generative AI-powered assistant designed to provide diners with real-time, personalized insights for more than 60,000 restaurants worldwide.
Embedded directly within each restaurant profile on OpenTable’s platform, Concierge is like your foodie friend who knows all the hot spots, best dishes, and must-ask questions—except this friend is powered by OpenAI, Perplexity, and OpenTable’s own deep dataset of menus, reviews, and descriptions.
From suggesting what to order to guiding guests with dietary restrictions, giving directions, or offering a vibe check before you even walk in—Concierge makes discovery and decision-making effortless.
“Today’s diners are extremely savvy,” said Sagar Mehta, CTO of OpenTable. “Concierge makes it effortless to find exactly what to order or whether a restaurant meets your specific needs. It helps restaurants turn browsers into bookers and frees up staff from answering repetitive questions.”
Why It Matters
According to OpenTable’s recent consumer research:
- 54% of Americans spend an average of 21 minutes researching restaurants before booking. Concierge cuts that time drastically.
- 27% skip booking altogether if info is too hard to find online.
- 17% abandon the idea because they can’t find what they need and don’t want to call.
This friction costs restaurants potential revenue and diners valuable time. Concierge bridges that gap by bringing the right details to the forefront—menu info, opening hours, directions, and dietary accommodations—all in one click.
Powering the Future of Dining
Concierge is part of OpenTable’s broader push into AI innovation and customer service automation. The platform is now integrated with tools like Microsoft Copilot, Amazon Alexa+, and Salesforce Agentforce, plus voice AI platforms like Slang AI and PolyAI—ensuring that both diners and restaurants get 24/7 support and seamless interactions.
The company’s AI-backed mission is twofold:
- Help restaurants fill more seats and manage inquiries more efficiently.
- Make dining out easier, smarter, and more personalized for diners.
With Concierge, OpenTable isn’t just helping people eat out—it’s redefining the way we choose where to eat.
👉 Check out a demo of Concierge on OpenTable’s official blog.
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